Nondiscrimination & Accessibility Notice
Ascension caregivers provide compassionate, personalized care for all, especially those who need it most. We treat our patients through person-centered care that respects, includes, connects and engages every patient we serve. So what does that commitment really mean?
- We take time to listen to our patients and provide care that is personal and specific to their mind, body, spiritual and emotional health needs.
- We treat our patients with respect and compassion, and communicate with them in a way they can understand.
- We establish compassionate, enduring connections with our patients and their families.
- We engage our patients in collaborative decision making and communicate their health options in an open and transparent way.
- We focus on helping our patients live the best quality of life possible, which includes understanding their wishes and respecting their human dignity – a core of Catholic healthcare.
Discrimination is Against the Law
Ascension complies with applicable Federal civil rights laws and does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment”
Ascension does not exclude people or treat them differently because of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment.
Ascension provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats and other formats)
- Ascension provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, the Community will contact LanguageLine Solutions for you. Please contact the Community and ask for the Community admission coordinator.
If you believe that Ascension Living has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with the facility’s administrator or contact:
Ascension Living Compliance Officer
4600 Edmundson Road
St. Louis, MO 64134
You may file a grievance in person or by mail, fax or email. If you need help filing a grievance, Patient Relations at the facility is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: